Service Guarantee

We always adhere to the principles of "compliance as the foundation and users as the core" and have established a dual service guarantee system covering the entire life cycle of international students and the entire chain of partner institutions. All guarantee standards are implementable and traceable, rejecting empty promises and making every effort to protect the rights and interests of students studying abroad and the cooperative benefits of partner institutions.

Six major service guarantees for international students

1. Guaranteed accreditation from a legitimate educational institution
All partner institutions on the platform are legitimate full-time universities registered with the Chinese Ministry of Education. All study abroad programs are official direct recruitment programs of the universities, rejecting fake institutions and unqualified programs. The qualifications and enrollment information of all institutions are traceable, avoiding the risks of studying abroad from the source.

2. One-on-one dedicated service guarantee
We implement a fixed consultant full-process follow-up model, with dedicated personnel handling everything from study abroad planning to graduation and leaving school. We do not shirk responsibility or pass the buck. Application progress is updated in real time, service milestones are proactively reminded, and all kinds of problems are responded to within 12 hours, while urgent matters are handled within 2 hours.

3. Transparent pricing and compliance guarantees
All services are clearly priced, with detailed charges and no hidden fees, forced bundled consumption, or hidden price increases. All charges and services are covered by formal service agreements with clear responsibilities, ensuring students' legal rights are protected.

4. Guaranteed application success rate
Leveraging over a decade of application experience and direct connections with universities, our professional team provides one-on-one customized application plans and optimizes application materials to accurately match university admission requirements, achieving an overall university application success rate of over 95%.

5. Full-cycle after-sales guarantee
Our services cover the entire cycle of studying abroad, from pre-departure to entry and post-departure. In addition to application services, we also provide supporting services such as visa processing, accommodation arrangements, document processing, and academic support. Students can receive continuous assistance for any problems they encounter during their studies, ensuring a worry-free experience.

6. Information security and privacy protection
We strictly abide by relevant laws and regulations on personal information protection in China, and have established a sound information confidentiality system. Students' personal information, application materials, and certificates are all encrypted and managed, and are only used for study abroad application-related processes. They will never be disclosed, sold, or used for other purposes, thus ensuring students' information security.